The Medical Administrative Assistant:
Serving as front office personnel in a tribal healthcare setting can be both challenging and rewarding. This interactive class uses case studies and scenarios to help you build the skills you need to demonstrate professional excellence in the tribal healthcare arena. Come ready to learn best practices in customer service, ways to boost your career, tips for protecting confidential information, strategies for maintaining a quality medical records system and an efficient billing process, and important information about HIPAA. Youíll also learn how to anticipate customersí needs and put them at ease before they become problem patients.
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