Detecting Cheats and Scams in Tribal Casinos
Through Surveillance Techniques

Effective equipment and properly trained security personnel are vital to preventing theft in a casino. Make sure that your security staff knows about the latest types of cheats and scams — and tactics for preventing and catching them — with this up-to-date training.

Attend this hands-on class and learn how to improve your casino surveillance operation. You’ll find out how to identify and protect your tribal casino from internal and external theft, protect your customers from theft by other patrons, work with proper equipment and maintain an effective and efficient surveillance room.

This class will provide you with an in-depth look at Indian gaming and federal laws, the functions of a surveillance department, techniques for preventing scams and the latest casino intelligence technology. Don’t miss this valuable training opportunity — register today.

T O P I C S   I N C L U D E
Surveillance Room Operations
  • Current gaming crimes
  • Internal theft
  • Surveillance room operations
  • Surveillance director functions
  • Equipment
  • Investigating and documenting
  • Recording and maintaining records
  • Developing a case — evidence and witnesses
  • External theft and cheating techniques:
    • Slugger profiles
    • Tokens
    • Counterfeit money
  • Internal theft:
    • False hopper fills
    • Theft by cashier
    • Coin machine theft
Inside the Casino: Crimes Against Patrons
  • Identifying groups
  • Theft techniques:
    • Distract-and-grab
    • Impersonator
    • Bonus player
    • Stuffing coin chutes
    • Shorting players
    • Short-change artist
    • Pick-pocketing
  • Skilled gamblers
  • Card counting
  • Advantage players
  • Shuffle tracking
Card Cheating Techniques and Prevention
  • Daub
  • Sorts
  • Cooler decks
  • Blackjack
  • Pressing and pinching
  • Card switching
  • Bubble peeking or heeling
  • Dealing seconds
  • Hole card play
  • A sub
  • Mucking
  • The chip cup
  • Protecting your poker room
Scams in Casino Finance
  • Casino cage
  • Slot cashier
  • Identifying theft
  • Credit card and ATM scams
Casino Games: What You Need to Know
  • Casino-style poker
  • Mini-baccarat
  • Roulette
  • Let it Ride
  • Caribbean stud poker
  • Pai Gow poker
  • Craps and dice
  • Dice protection
  • Dice terminology
  • Casino fill and credit slips
A Look at Indian Gaming
  • Federal laws related to Indian gaming
  • Three levels of regulation
Working with the Proper Equipment
  • Surveillance cameras
  • Closed circuit television (CCTV)
  • Time-lapse recorders and tapes
  • Surveillance coverage and slot machines
  • Table games
  • Keno
  • Race and sports books
  • Casino cage and vault areas
  • Coverage of count rooms
  • The security detention room
  • Storage of surveillance footage
  • Maintenance
  • Forms
  • Casino intelligence technology
  • Casino information database
  • Private database enrollment
  • Face recognition software
  • Surveillance network
  • Incident reporting
  • Identification document authenticator
Security Management
  • Training
  • Liaison
  • Patron protection
  • Casino monitoring
  • Dealing with slip and falls
  • Prostitution
  • Security — physical, perimeter, building patrol
Federal Regulations: Cash Transactions, Prohibitions, Reporting and Recordkeeping
  • Prohibited transactions and exceptions
  • Reportable and multiple transactions
  • Recordkeeping requirements
  • Internal controls
  • Suspicious activity reports
The Latest Scams
  • Slot scams involving TITO (ticket in/ticket out)
  • Coin and cash scams
  • San Diego Tran Organization Scheme

Topics subject to change.

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