Casino Surveillance for the Indian
Gaming Facility
 Properly trained employees are key to a high-performance
surveillance department, one that efficiently protects the casino,
patrons and personnel. This interactive
class is a must for tribal gaming
commission members and staff, as well
as investigators and surveillance department
employees. You’ll gain insight into
surveillance department operations and
techniques, from opening and closing tables
to recording procedures to detecting
counterfeit chips and currency.
Our expert will give you an in-depth look at how a surveillance department should be run. You’ll learn how to effectively cooperate with other departments, protect casino assets and work with the chain of command. Report writing, oversight responsibility and the National Indian Gaming Commission (NIGC) Minimum Internal Control Standards (MICS) will be covered. Plus, you’ll explore the latest industry trends in casino surveillance technology, including fingerprinting and face recognition systems.
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Director’s Responsibilities to the
Casino and Tribe
- Cooperating with other departments
- Casino cage
- Interacting with the security department
- Reporting relationships
Day-to-Day Surveillance Operations
- Protecting casino assets
- Detecting theft and cheating at table
games and slots
- Ensuring appropriate cash-outs and
marker redemptions
- Refining gaming skills
- Looking at human nature
- Understanding the chain of
command
Report Writing
- Types of reports used in surveillance
- Maintaining logs
- Writing up procedural violations
- Preparing incident reports
- Photos and identification
- Civil and criminal oversight
responsibilities
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Surveillance Department
Operations
- Communicating with casino floor
and cage
- Opening and closing table games
- Card and dice control
- Camera checks
- Counterfeit gaming chips
- Counterfeit currency
- Surveillance department manual
Recording Retention
- Using composite recordings
- Cheating and theft on the casino
floor — discussion and analysis
- Problem solving
Benefits of a Strong Casino
Surveillance Program
- Impact on criminal activity
- Detection and prevention
- Effective education-based intervention and prevention tactics
- Case studies
| Internal Controls
- Updated NIGC Minimum Internal
Control Standards:
- Key regulations
- Implementing standards
throughout the casino
Basic Recording Procedures
- Advantages of using multiple cameras
- Recording review procedures
- Using prominent items for
identification purposes
- Preparing recordings for evidence
- Newest technology
Surveillance Technology
- Overview of the latest casino
surveillance technology:
- Equipment and products available
- Fingerprint and palmprint techniques
- Facial, retinal and voice recognition
- Using casino surveillance database systems
- Selecting and implementing a system
- Features and benefits
- Challenges and limitations
*Topics subject to change.
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