Falmouth Institute - Professional Excellence III

Professional Excellence III for Tribal Secretaries
and Administrative Assistants: Job Tools

Date: March 15 - 17, 2021

Time: 12:30 p.m. EDT; 11:30 a.m. CDT; 10:30 a.m. MDT; 9:30 a.m. PDT; 8:30 a.m. AKDT
Duration: 4 Hours/Day

Location: ONLINE - VIRTUAL TRAINING

Tuition: $995

Attend this LIVE, ONLINE TRAINING presented by our expert, who will be using all the interactive training tools used in the classroom and more. You’ll be able to ask questions, respond to polls, and collaborate with others. Don’t let anything interrupt your training needs. Join us online and experience a different way of learning! Please click here for Virtual Training FAQs.

As an administrative professional, you need to have much more than traditional “secretarial skills” to function in today’s office environment. Practical tools and education to navigate through the difficult situations that you face at work are essential. What’s more, you need to keep a positive attitude while juggling multiple tasks.

We updated and streamlined this popular class to better provide you with the tools necessary to organize yourself to realize your full potential. You’ll learn a commonsense approach to time management, understand how to reduce stress in the work environment, and go back to your job with the confidence to communicate assertively. You’ll also walk away knowing how to successfully manage projects, deliver outstanding customer service, and work effectively as part of a team.

During this class, you’ll use group discussion and exercises to fully immerse yourself in these topics, as well as learn ways to set new standards and push the limits of your job. Our expert will take you through the basics of Microsoft® Excel and Outlook. You’ll get an in-depth look at writing and editing documents in Microsoft® Word and explore features that will help you create documents for any task in a timely manner.

Return to work ready to face your daily challenges head-on with confidence and ease. Get ready to take the next step in your career.

T O P I C S I N C L U D E

Managing Yourself

Mastering self-change:

Setting SMART goals
Exercise: Intermediate Goals
Group exercise: Changing Yourself

Time management:

Strategies to remove barriers to effective time management
Time management tools
Organization skills
Managing the effects of stress

Stress management:

Definitions of stress
Change as a stressor
Signs of stress
Managing stress

Decision-making:

6-step decision-making process
Decision-making traps
Exercise: Decision-Making

Managing Relationships

Building trust:

Being competent
Giving trust first
Having integrity
Being authentic
Loyalty
Exercise: Competency at the Workplace

Effective communication:

Active listening
Non-verbal communication
Verbal communication
Exercise: Choose Your Words

Managing conflicts:

Defining conflict
Cost of conflict at work
Exercise: Getting Our Needs Met

Working in teams:

Characteristics of effective teams
Group roles
Identifying your role

Supporting multiple managers:

Setting and communicating priorities
Handling pressure
Organizing the work
Managing the workload proactively

Customer service skills:

Identifying your customers
Identifying your customers' needs
Customer-centered service
Customer satisfaction in a nutshell
8 essential customer service skills

Managing Your Projects

Project management essentials:

5 phases of a project
Resource checklist
Project planning tools
Action planning worksheet
GANTT Chart
Milestone Chart
Meetings on the go

Enhanced Computer Skills and Techniques

Using technology to manage and maximize your work and time
Microsoft® Outlook:

The basics
Setting up meetings
Sending emails
Creating folders
Setting up an address book
Using out-of-office replies

Microsoft® Excel:

Why use Excel?
Back to basics
Imputing information
Creating simple charts and graphs

Microsoft® Word:

Reviewing components
Composing documents
Editing documents
Merging documents
Using the available tools

Microsoft® PowerPoint

*Topics subject to change.

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