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Scheduled Program
About the Certification Program
Certification Process
Testing Information
Adjunct Faculty


Date: December 15 - 17, 2020
Time: 12:30 p.m. EDT; 11:30 a.m. CDT; 10:30 a.m. MDT; 9:30 a.m. PDT; 8:30 a.m. AKDT
Duration: 4 Hours/Day
Tuition:   $1,045

Attend this LIVE, ONLINE TRAINING presented by our expert, who will be using all the interactive training tools used in the classroom and more. Youíll be able to ask questions, respond to polls, and collaborate with others. Donít let anything interrupt your training needs. Join us online and experience a different way of learning! Please click here for Virtual Training FAQs.

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This one-of-a-kind program is tailored to address the needs of administrative staff working for tribal governments or enterprises today. You'll learn how and why the tribal workplace is unique and what that unique status means in terms of your day-to-day administrative duties.

Our expert faculty will prepare you for key clerical tasks you need to master as part of an administrative team and show you how to maximize your efficiency and productivity with current and emerging office technology.

This training is recommended for those looking both to hone their skills and demonstrate their leadership potential in a tribal organization. Donít miss this exciting opportunity. Become a Certified Tribal Administrative Professional (CTAP) today!

T O P I C S   I N C L U D E


Understanding How a Tribal Organization Operates
  • Relationship with state and federal governments
  • Tribal sovereignty
  • Indian Self-Determination and Education Assistance Act (P.L. 93-638)
  • Funding issues:
    • OMB Circulars and federal funding
  • Indian Preference
  • Standards of conduct in the workplace:
    • Conflicts of interest
    • Use of tribal property
    • Misconduct
    • Defining and confronting sexual harassment
  • Ethics and the law

Working in Teams

  • Tools for collaboration
  • Dealing with difficult people
  • Understanding team roles
    • Knowing your strengths
    • Self-assessment

Representing Yourself and Your Organization Professionally Online

  • Developing your professional image online:
    • Do's and don'ts
    • Which sites to use
    • How your online image reflects on you and your organization
    • What your rights and obligations are


Keeping Accurate Records
  • Organizing your computer files:
    • Naming conventions
    • Folder structures
  • Backing up your files
  • Password protecting files
  • Using watermarks
  • Storing sensitive documents
  • Keeping track of different versions of files
  • Records retention and destruction

Legal and Practical Considerations for Booking Travel

  • Understanding federal travel regulations and tribal travel policies
  • Transportation and hotel reservations
  • Finding the best deals on the Internet
  • Using a travel agency
  • The itinerary
  • Before-the-trip checklist

Bookkeeping and Accounting for Administrative Assistants

  • Financial record-keeping
  • Using templates to set up a spreadsheet
  • Understanding basic budgets
  • Keeping travel, entertainment and auto expense records

Minute-Taking Skills

  • What should be included
  • What should be left out
  • Proper format
  • Reviewing the materials before the meeting
  • Typing up the minutes after the meeting


Emerging Technologies, Including Cloud Services and Mobile Tech
  • Android vs. iOS
  • Connection and transfer methods
  • Things to consider:
    • Storage size
    • Formats
    • Sync tools
    • Cost

Web Conferencing

  • Overview of web conferencing vendors and sample features
  • Using Outlook's Meeting Schedule to coordinate the web conference
  • Preparing for the web conference:
    • Drafting the invitation
    • Creating an agenda
    • Sending meeting reminders
    • Organizing your files
  • Your role during the conference
  • Post-conference tasks

Managing Schedules in Microsoft Outlook

  • Creating and viewing multiple calendars side-by-side
  • Tracking two or more separate schedules in your own calendar
  • Sharing your own calendar with someone else
  • Viewing a calendar that someone has shared with you
  • Using shared calendars to set up meetings quickly

Exam Procedures Review

  • How to logon to take your exam
  • What to expect on the exam
  • Post-exam: downloading your certificate or registering to take the exam again

*Topics subject to change.


Become certified by completing these simple steps:

1. Register for and attend Falmouth's Tribal Administrative Assistant Certification Program. .

2. Pass the qualifying exam within 7 days of finishing the Program.

The Tribal Administrative Assistant Certification Program can also be delivered as an Onsite Program. This onsite program can be delivered for organizations seeking to certify at least seven participants. To discuss onsite training opportunities, please call Falmouth at 800-992-4489, ext. 119.


To receive your Tribal Administrative Assistant Certification, you must pass the online qualifying exam.*

  • The exam consists of 30 multiple choice and true/false questions drawn from the program's course content.
  • In class, you'll receive instructions on how to receive your unique username and password and how to access the exam.
  • You'll have 7 days from the last day of class to access the exam. You must complete the exam in one sitting and you'll receive your results immediately after you submit it.
  • You'll be able to download your certificate showing that you are a certified Tribal Administrative Professional as soon as you have passed the exam.
  • If you do not pass the exam on your first attempt, you'll have one year to re-test. You may take the exam a total of three times, after which you'll have to register for and attend the Tribal Administrative Assistant Certification Program again before you are permitted to re-test. You must pay a $100 exam fee each time you re-register to take the exam. The retest form is available here.

    *Testing accommodations are available to those with a documented disability. Please contact Falmouth at 1-800-992-4489 or info@falmouthinstitute.com to discuss your particular situation. You must request accommodations when you register for the Certification Program for accommodations to be guaranteed.

Falmouth takes pride in its exceptional faculty. We only work with outstanding trainers who have years of specialized Indian Country experience and who are experts in their fields. You can expect your instructors for this program to deliver top quality training suited to your unique needs as a tribal administrative professional.


Your certification is valid for one year from the date it is issued. To maintain your certification, you must:

1. Attend at least 12 hours of qualified training before your certification expiration date**; and

2. Submit a certification maintenance form by the expiration date. Please click here for the form.

**Falmouth will grant extensions for students who have registered for upcoming classes that start up to 2 months beyond the month their certification expires in. Such students will still need to submit the certification maintenance form by the expiration date. They must note on the form that the class is upcoming, and, upon class completion, resubmit their certification form.

Qualified classes include any of the following Falmouth Institute trainings (2 or 3 days):

Click here to find out how you can bring this class to your location!
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