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About the Certification Program
Maintaining Your Certification
||August 19 - 21, 2019
||Las Vegas, NV
ABOUT THE CERTIFICATION PROGRAM
Designed for administrative staff who have already completed Falmouth Institute’s basic Tribal Administrative Assistant Certification Program, this exciting program takes it to the next level by helping you develop the skills and qualities you need to be a leader in your position.
Even though administrative work goes largely unrecognized, the impact a good administrative team can make can mean the difference between a dysfunctional tribal workplace and one that runs seamlessly. If you have basic administrative skills down and are ready to bump it up a notch by developing leadership skills like building trust with your colleagues, effectively managing work relationships—even when under pressure – using sound decision-making and problem-solving skills, giving (and accepting) productive feedback, influencing others to act, and familiarizing yourself with important diversity management concepts, then this is the class for you.
|T O P I C S I N C L U D E
DAY 1: PERSONAL MASTERY
Align Your Vision, Values and Talents with Your Work
Identify Your Value to Your Organization
- Set your personal vision
- Identify and define your values
- Identify your talents and your weaknesses
- Discover what's holding you back
Use Mental Models and Positive Thinking
- Accurately define your place in the organization
- Write your own job description
- Write a mission and vision statement for your work unit
- Become more effective and productive through positive thinking
- Analyze your current mental models
- Reframe broken models
- Re-wire your brain for optimism
- Learn how to ask for what you want
DAY 2: ADVANCED ADMINISTRATIVE SKILLSPractice Problem-Solving Techniques
Learn Report-Writing Basics
- Equip yourself with a versatile problem-solving toolkit
- Learn 8 essentials to accurately define problems
- Complete problem-solving case studies
- Analyze real-life tribal admin problems and solutions
- Step 1: Investigating
- Step 2: Planning
- Step 3: Writing
- Step 4: Revising
- Checklist for success
- Using charts and graphs
Build Purchasing Skills
- Laws to be aware of
- Which information must be kept confidential
- How you can protect confidential information
- Information that pertains to friends or relatives
Give and Receive Feedback Effectively
- Dealing with vendors
- Getting the best prices
- Legal issues to be aware of
- Small vs. micro purchases
- When do you need to get bids?
- Six characteristics of effective feedback
- Building feedback delivery skills
- Receiving feedback graciously
- What to do when you disagree with feedback
DAY 3: STEPPING UP TO A LEADERSHIP ROLE
Develop Essential Leadership Knowledge
Influence Others to Act
- What leadership is and isn't
- The keys to practicing servant leadership
- 5 "must-do" practices in every leader's skillset
- How admins can build trust and credibility
- Persuasion techniques
- Negotiation techniques
- When and how to say "no"
Ethics: Lead through Example
- What today's diverse tribal workplace means for tribal admins
- Managing relationships with people of different generations, ethnicities, genders, etc.
- How to capitalize on the benefits of diversity while minimizing conflict and dysfunction
- Understanding differences in Native and non-Native traditional approaches and how they affect work relationships
- Easy strategies for avoiding ethical dilemmas
- Top 20 tips for maintaining an ethical office
- Handling unique ethical challenges in the tribal workplace
Become certified by completing these simple steps:
1. Make sure you have already completed Falmouth's basic Tribal Administrative Assistant Certification Program, passed the qualifying exam and become a Certified Tribal Administrative Professional.
2. Register for and attend Falmouth's Advanced Tribal Administrative Assistant Certification Program.
3. Pass the qualifying exam within 7 days of finishing the Program.
The Advanced Tribal Administrative Assistant Certification Program can also be delivered as an Onsite Program. This onsite program can be delivered for organizations seeking to certify at least seven participants. To discuss onsite training opportunities, please call Falmouth at 800-992-4489, ext. 119.
To receive your Advanced Tribal Administrative Assistant Certification, you must pass the online qualifying exam.*
- The exam consists of 30 multiple choice and true/false questions drawn from the program's course content.
- In class, you'll receive instructions on how to receive your unique username and password and how to access the exam.
- You'll have 7 days from the last day of class to access the exam. You must complete the exam in one sitting and you'll receive your results immediately after you submit it.
- You'll be able to download your certificate showing that you are a certified Advanced Tribal Administrative Professional (ATAP) as soon as you have passed the exam.
- If you do not pass the exam on your first attempt, you'll have one year to re-test. You may take the exam a total of three times, after which you'll have to register for and attend the Advanced Tribal Administrative Assistant Certification Program again before you are permitted to re-test. You must pay a $100 exam fee each time you re-register to take the exam. The retest form is available here.
*Testing accommodations are available to those with a documented disability. Please contact Basla Andolsun at 1-800-992-4489 or email@example.com to discuss your particular situation. You must request accommodations when you register for the Certification Program for accommodations to be guaranteed.
Falmouth takes pride in its exceptional faculty. We only work with outstanding trainers who have years of specialized Indian Country experience and who are experts in their fields. You can expect your instructors for this program to deliver top quality training suited to your unique needs as a tribal administrative professional.
MAINTAINING YOUR CERTIFICATION
Your certification is valid for one year from the date it is issued. To maintain your certification, you must:
1. Attend at least 12 hours of qualified training before your certification expiration date**; and
2. Submit a certification maintenance form by the expiration date. Please click here for the form.
**Falmouth will grant extensions for students who have registered for upcoming classes that start up to 2 months beyond the month their certification expires in. Such students will still need to submit the certification maintenance form by the expiration date. They must note on the form that the class is upcoming, and, upon class completion, resubmit their certification form.
Qualified classes include any of the following Falmouth Institute trainings (2 or 3 days):