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What is a virtual session and how does it differ from an in-person session?
What time do the virtual sessions begin?
What platform does Falmouth use to facilitate virtual training sessions?
Do I need to download anything prior to attending a virtual session?
Can I join from any device?
What are the technology requirements?
What about CEUs?
I registered for a virtual session. Now what?


What is a virtual session and how does it differ from an in-person session?

In a virtual session you will get all the information you would from an in-person session. The difference is that our virtual sessions are held online. Virtual sessions will be 4 hours a day over two or three days. You will be able to ask questions, interact with your instructor or other participants, answer polls and raise your hand.

What time do the virtual sessions begin?

Most virtual sessions will begin at 12 p.m./12:30 p.m. EDT, but times may vary so pay attention to the published schedule and promotions of public sessions.

What platform does Falmouth use to facilitate virtual training sessions?

Falmouth virtual sessions use the Zoom platform.

Do I need to download anything prior to attending a virtual session?

You do not have to have a Zoom account to attend a Zoom training or meeting. You will be prompted to download the software, once you have clicked on the link that you have been provided. You may also wish to create an account, but that is not required to participate in a Zoom meeting.

Can I join from any device?

Yes. In addition to desktops and laptops, you can join from Surface PRO 2 running Win 8.1 Surface PRO 3 running Win 10, iOS and Android devices and Blackberry devices.

What are the technology requirements?

An internet connection Ė broadband wired or wireless (3G or 4G/LTE). Speakers and a microphone (built-in or USB plug-in or wireless Bluetooth) are helpful, but NOT required. If you donít have them, you can use a phone to call in. Phone numbers will be provided). Headsets and webcams are NOT required, but you are welcome to use them.

Supported Operating Systems
macOS X with macOS 10.7 or later
Windows 10
Windows 8 or 8.1
Windows 7
Windows Vista with SP1 or later
Windows XP with SP3 or later
Ubuntu 12.04 or higher
Mint 17.1 or higher
Red Hat Enterprise Linux 6.4 or higher
Oracle Linux 6.4 or higher
CentOS 6.4 or higher
Fedora 21 or higher
OpenSUSE 13.2 or higher
ArchLinux (64-bit only)

Supported Browsers
Windows: IE 11+, Edge 12+, Firefox 27+, Chrome 30+
Mac: Safari 7+, Firefox 27+, Chrome 30+

What about CEUs?

A CEU, or Continuing Education Unit, is a unit of credit equal to 1 hour of participation in an accredited program designed for professionals with certificates or licenses to practice various professions. Falmouth virtual training qualifies for CEUs just as Falmouth in-person training does (.6 CEUs per instructional day).

I registered for a virtual session. Now what?

You will receive a confirmation email from Falmouth which will include pertinent information, such as the scheduled time of the session or any pre-class assignments. Occasionally, however, customers may not receive the emails because of their companyís email security settings, a spam blocker, or an incorrect email address. If you registered but didnít get your confirmation email the day after registration, please notify Customer Care at 1-800-992-4489. We will make sure you have everything you need before your session.