HANDS-ON, DYNAMIC EVENT!
Our experts will present 12 information-packed Sessions designed to help you fulfill your role as tribal supervisor or manager more effectively.
DAY ONE: WELCOME AND SESSION ONE:
TEAM-BASED MANAGEMENT STRATEGIES
In this lively session we’ll take a look at team-based management strategies and discuss when teams should be used, when they shouldn’t and how to set teams up for success.
- Selecting team members and developing the team
- Handling team conflict
- Essentials of team communication
DAY ONE: SESSION TWO:
INTERVIEWING SKILLS FOR THE TRIBAL MANAGER
A job candidate may look good on paper, but how can you be sure they’re as good as they seem? By using behavioral interviewing techniques, you can help increase your hiring success rate. In this fast-paced interactive session, you’ll learn what behavioral interviewing is, how to come up with good interview questions and what to look for in interviewees’ responses.
- Special tips for interviewing tribal- or Indian preference candidates
- Body language ques to watch for
- Practicing the interview
DAY ONE: SESSION THREE:
BUILDING TRUST, CREDIBILITY AND RESPECT AS A SUPERVISOR
Be the boss you always wanted by building mutual trust, credibility and respect with your staff. Come to this session ready to learn simple ways you can create a positive, productive relationship with your employees.
- Warning signs your employees don’t trust you
- 4 cornerstones of credibility
- How to rebuild trust after it’s been lost
DAY ONE: SESSION FOUR:
COMMUNICATING LIKE A LEADER
Think about the most successful leaders you know. Now think about their communication styles. What do they have in common? Whether you serve in a governance or management role, if you are to be seen as a credible leader, you need to communicate in such a way that your message comes across as clear, consistent, fair, responsible, ethical, thoughtful, empathetic, trustworthy and authoritative. This can become especially difficult when in a virtual setting. In this session, we'll use scenarios and small group work to help you identify effective communication strategies that leaders use, and then you'll get a chance to practice some of the techniques.
- How to set the right tone for the right message
- Tailoring your communication for the audience
- Listening and questioning techniques
DAY TWO: SESSION ONE:
Effective delegation is one of the most valuable skills you can master as a manager or supervisor. It reduces your workload and develops employee skills. Delegating prepares employees who work for you to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within your organization. In this session, we'll show you how to delegate effectively and still maintain standards of quality.
- Picking the right person
- Giving instructions
- Monitoring delegations
DAY TWO: SESSION TWO:
TAMING THE UNRULY (VIRTUAL) MEETING
Tension and conflict in meetings can be exciting and energizing, but it can also hurt the team’s progress and morale. This can especially be apparent in virtual meetings. How do you keep it under control and restore order? This session will explore the techniques.
- Types of conflict
- Spotting and reducing sources of conflict
- Benefitting from conflict
DAY TWO: SESSION THREE:
TIPS FOR MOTIVATING THE WORKFORCE IN THE OFFICE AND REMOTELY
How do you get people more engaged? If your workplace or organization is like most, you’ve tried all the traditional methods – lunches, team building, and rewards – but not everyone is motivated by the same thing. This has especially been amplified when so many are working from home. When you unlock the passions of the people in your organization, they will give you their best performance every day. In this session, we’ll explore the ways to engage your team members.
- Identifying and celebrating everyone’s strengths
- Asking the right questions to find out why people aren’t motivated
- Inspiring everyone to go above and beyond their job description
DAY TWO: SESSION FOUR:
THE FUNDAMENTALS OF SETTING POLICIES AND PROCEDURES
Good policies and procedures are the backbone of an organization, but the process involved in setting them can be tricky. You need to understand what your roles and responsibilities are in the process, as well as what the purpose and limitations of policies are in relation to organizational structure, design, mission and vision. Attend this informative session and make sure your policies don’t become a procedural document that weighs staff down and creates inefficiency.
- Understanding your role in the policy-setting process
- Linking policies to outcome
- Setting policies that are empowering rather than limiting
DAY THREE: SESSION ONE:
HOW TO SUPERVISE HIGH, MIDDLE AND LOW PERFORMERS
Do you manage all of your employees in the same way? You shouldn’t! High, middle and low performers have different needs. A good supervisor or manager meets an employee at the level they’re at, and then helps them progress — whether it’s helping them become better at their current job or taking their next career step. We’ll share with you some of the characteristics of high, middle and low performers and provide you with tools for helping them reach the next level.
- What if you’re worried a high performer is showing you up?
- How to motivate workers who are content to be in the middle
- When should you let a low performer go?
DAY THREE: SESSION TWO:
SETTTING FAIR AND CLEAR EXPECTATIONS WITH EMPLOYEES
What seems like common sense to you may feel like mind reading to your employees. By working with employees to set fair and clear performance expectations, you remove frustration—for them and for you. In this interactive session, we’ll look at strategies for setting expectations collaboratively, discuss how assumptions get in the way of effective communication, and go through a realistic scenario for setting performance expectations. You’ll also get a chance to participate in a fun activity that will help you learn how to set clear expectations.
- 5 Guiding principles for effective performance management
- Important dos and don’ts for setting expectations
- How to follow up when an employee misses the mark
DAY THREE: SESSION THREE:
HANDLING CONFLICT AND DIFFICULT CONVERSATIONS
Conflict is inevitable, but how you respond to it is up to you. A stressful experience for one person may be a breakthrough conversation for another. In this hands-on session, you’ll learn conflict resolution and assertive communication techniques that will help you handle conflict productively.
- Asking the right questions to deescalate conflict
- Assertiveness techniques
- Your rights and responsibilities in conflict situations
DAY THREE: SESSION FOUR:
If you want the job done right you have to do it yourself, right? Wrong! A skilled manager coaches and mentors his or her employees to success. Learn how to use simple but effective coaching tools to empower and develop employees, and ultimately free time for you to focus on higher level work.
- 3 signs you need to fix less and coach more
- Qualities and behaviors of successful coaches
- How to approach a coaching session
Topics subject to change.