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Managing Conflict in the Tribal Workplace



Have conflict and confrontation at work cost you? Occasional conflict is inevitable, but the way you handle it can determine whether the outcome is damaged relationships or personal growth; anxiety or increased morale; tension or greater creativity; decreased productivity or increased productivity. Conflict in the modern tribal workplace can be complicated by underlying cultural, generational and political tension. This valuable training gives you an understanding of the real reasons why disputes arise at work and uses real-world examples, case studies, self-assessments and role-playing exercises to equip you with techniques to turn disagreements into opportunities.

Perfect for anyone working in a tribal organization or enterprise.

T O P I C   I N F O R M A T I O N   C O M I N G   S O O N
10 Strategies for Everyone on the Job
  • Understand the organizational culture and dynamics of conflict
  • Listen emphatically and responsively
  • Search beneath the surface for hidden meanings
  • Acknowledge and reframe emotions
  • Separate what matters from what gets in the way
  • Solve problems creatively
  • Learn from difficult behaviors
  • Lead and coach for transformation
  • Explore resistance and negotiate collaboratively
  • Mediate and design systems for prevention
Understanding Common Sources of Tension in Tribal Environments
  • Navigating two or more cultures:
    • Understanding cultural differences
    • Developing cross-cultural competence
    • The benefits of a diverse workforce  
    • High-context and low-context cultures
    • Generational differences
  • Understanding Indian/Tribal preference policies:
    • What is sovereignty?
    • Legal and historical background
    • Tribe-specific preference vs. Indian preference
    • Why Indian preference is not “Racial”
    • Benefits of Indian preference
  • Working with friends and relatives:
    • Positive and negative aspects
    • Keeping personal connections low-key
    • Preserving your credibility and reputation
    • Avoiding gossip and drama
    • How to say “No” to friends and family
    • Steps to address conflict when it arises
    • Steps to prevent conflict from resurfacing
 
 Interpersonal Skills
  • Active listening
  • Empathy
  • Body language
  • Negotiation
  • Creative problem solving
  • Mediation
Dealing with Office Politics
  • How office politics come about
  • How to deal with and avoid office politics
Communication Anxiety
  • What is it?
  • The source
  • Tips for being comfortable and confident
Communicating in a Team Environment
  • Understanding group dynamics
  • Characteristics of an effective group
  • Characteristics that inhibit team performance
  • Problem solving in a group
  • Group mediation
Managing Relationships
  • Cooperative communication skills:
    • Verbal vs. non-verbal communication
    • Communication barriers
    • Breaking down defenses
    • Mastering listening skills
  • Assertiveness techniques

*Topics subject to change.

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