Customer Service for Tribal Organizations
A customer who has a good experience will tell three to five people on average. A customer who has a bad experience will tell eight to ten. Do you have what it takes to ensure your customers come away raving rather than ranting? Attend this class and you’ll leave equipped with strategies to ensure every customer is a repeat customer.
If you’re looking for a way to increase your bottom line, this class is for you. Allow our expert instructor to guide you through hands-on role-playing exercises designed to change the way you think about customer care. From dealing with difficult people to setting daily habits that will keep customers coming back again and again, this class teaches you everything you need to know about the fundamentals of excellent customer service. You’ll learn how to avoid problems before they even arise, and how to communicate in ways that make customers feel that they are always right, even when it’s impossible or impractical to satisfy their every need.
This class is a must for anyone in your tribal organization who interfaces with customers face-to-face, over the phone, by mail or via email/chat. Register today.
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