Managing Conflict and Disciplining Employees
for New Supervisors

Perhaps two of the most challenging situations a new supervisor can face are disciplining employees and diffusing employee conflicts. It’s especially crucial for new supervisors to ensure that their actions are perceived as fair, effective and appropriate. Whether handling employee misconduct or delegating unpopular responsibilities, new supervisors need tools that will help them increase their authority and promote relationships based on mutual respect. If you’re supervising former co-workers, friends or family members, it’s even more difficult to set a tone that has the right balance of openness and seriousness.

This course will help you evaluate your current managerial style so you can continue doing the things that work well for you, while picking up pointers on how to enhance your effectiveness with handling conflict and discipline. You’ll learn the skills that efficient managers need, including how to provide truly constructive criticism, how to encourage your employees to take on more responsibility and how to communicate quality standards and deadlines.

Learning the principles of supervision, including a thorough understanding of the role and process of the supervisor, proactive communication techniques and work-saving planning measures will help you maintain positive employee relations while gaining the confidence and skills that you need to be a top-notch manager.