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Managing Difficult Employees
for Tribal Supervisors



Perhaps two of the most challenging situations a supervisor can face are disciplining employees and diffusing employee conflicts. Itís especially crucial for supervisors to ensure that their actions are perceived as fair, effective and appropriate. Whether handling employee misconduct or delegating unpopular responsibilities, supervisors need tools that will help them increase their authority and promote relationships based on mutual respect. If youíre supervising former co-workers, friends or family members, itís even more difficult to set a tone that has the right balance of openness and seriousness.

This class will help you evaluate your current managerial style so you can continue doing the things that work well for you, while picking up pointers on how to enhance your effectiveness with handling conflict and discipline. Youíll learn the skills that efficient managers need, including how to provide truly constructive criticism, how to encourage your employees to take on more responsibility and how to communicate quality standards and deadlines.

Learning the principles of supervision, including a thorough understanding of the role and process of the supervisor, proactive communication techniques and work-saving planning measures will help you maintain positive employee relations while gaining the confidence and skills that you need to be a top-notch manager.

T O P I C S   I N C L U D E
Principles of Supervision and Teamwork
  • Understanding the role and process of the supervisor
  • Implementing effective planning
  • Constructing successful employee development plans
  • Goals to advance your career
  • Delegating for positive results
  • Utilizing teamwork for optimum results
  • Communicating clear job performance standards and tasks
  • Guiding your employees
  • Recognizing good work
  • Providing constructive feedback on poor quality work
  • Encouraging your employees to take on more responsibility
  • Providing a safe and healthy workplace
How to Gain Respect
  • Agreeing on an accountability process
  • Communicating standards
  • Explaining objectives
  • Giving credit for work well-done
  • Explaining how substandard performance can be improved
  • Providing guidance and support for employees
Supervisory Competencies and Development Strategies
  • Planning and scheduling
  • Delegating
  • Training
  • Motivation methods
  • Managerial styles
Personal and Professional Goal Setting
  • Defining objectives with your employees
  • Setting goals that can be evaluated
  • Using resources available to you
  • Setting deadlines
  • Reviewing and revising goals
Cooperative Communication Skills
  • Conflict resolution
  • Saying what you mean and meaning what you say
  • Assertive communication
Conflict Resolution
  • Experiencing and resolving conflict
  • Improving cooperation
  • Dealing with difficult employees
  • Creating and maintaining motivated work teams
  • Exercises: Conflict mode instrument
Employee Relations
  • Disciplinary processes
  • Types of discipline available to the supervisor
  • Reducing liability by using sound disciplinary practices
  • Dealing with employees who need counseling, treatment or other help
  • Handling drug and alcohol-related issues
Monitoring and Feedback for Employees
  • Establishing standards
  • Performance appraisal process
  • Daily observations and informal feedback

*Topics subject to change.

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