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Communication Skills for Managers Within
Tribal Organizations and Enterprises




Get your HR certificate and upgrade your credentials. This class can be counted toward the maintenance of your Indian Country Human Resource Certification. Click here or call 1-800-992-4489 for details.


Interpersonal communication in the workplace is the core of every manager’s job. The ability to communicate successfully — to speak, write and listen with ease — will help you to gain greater respect and will enable you to achieve powerful, professional results.

This course will help you sharpen your management communication skills through class activities and presentations. You’ll learn what is key to upward and downward communication and therefore be able to create new opportunities for your employees and yourself within your organization.

Communication is not a simple process, and many people do not have the required understanding of communication issues.This class will provide you with the tools to strengthen your verbal, nonverbal and written communications, equipping you for success in your management position.

T O P I C S   I N C L U D E
How to Become a Good Communicator
  • Listening skills for better communication:
    • Verbal
    • Nonverbal
    • Listening
  • Becoming a better communicator, a stronger listener and a more assertive, successful professional
Types of Behavior
  • Identifying the differences between:
    • Assertive
    • Nonassertive
    • Aggressive
  • Cross-cultural communication
Verbal Communication
  • The power of words in the communication process
  • Understanding your personal communication style and influencing others
  • Open-ended questions as tools
  • Directing and motivating others
  • Giving criticism and praise to produce results
  • Providing effective corrective feedback
  • Managing up the ladder — communicating with your boss and other executives
  • Delivering negative feedback without provoking workers
  • Common supervisor-employee communication barriers
  • Making presentations that captivate, persuade and push people to action
  • Organizing your presentations using PowerPoint
  • Projecting authority to gain cooperation
Nonverbal Communication
  • How perceptions influence interaction
  • “Reading” the messages conveyed by:
    • Office seating arrangements
    • Desk placement
    • Closed doors
  • Red flags of nonverbal communication
  • Appreciating what is conveyed by body language
  • Body language signals
Written Communication
  • Delivering your message clearly and concisely in a memo, letter or e-mail
  • Principles that guide effectual business writing
  • Defining and communicating your purpose
Listening Skills
  • Techniques to become an active listener
  • Listening for intent in emotional and non-emotional communications
  • Paraphrasing as a listening technique
  • Using empathy to improve your listening skills
  • Creating a caring workplace through listening skills
  • Active listening to gain information and understand perspectives

*Topics subject to change.

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