Professional Excellence I
for Tribal Secretaries and Administrative Assistants:
Building the Foundation
Human Resources
The office environment keeps evolving, and so does your role as an
administrative professional. Yes, the days when all you needed were
traditional “secretarial skills” are over. Today, the challenges are
greater and expectations are higher. Building
the foundation for career excellence begins
with you.
Define your
career goals from your personal perspective as well as shape your
natural abilities. The course will help you refine your skills and enhance your professional development by gaining an understanding
and appreciation of how individuals function at work and how this
influences you as a member of the workforce. You’ll learn to identify
and address stressors at work and how to supervise
friends, relatives and former peers.
This three-day workshop will include pre- and
post-training self-assessments, group
discussions, case studies, exercises and activities.
Don’t miss this great opportunity! Return
to work with a renewed sense of energy
and commitment and tackle the challenges of
your position with ease, confidence and effectiveness.
Topics that will be covered include:
Goal Setting
- Defining your objectives with your supervisor
- Setting goals that can be evaluated
- Necessary tools and resources
- Goals to advance your career
- Setting deadlines
Internet Resources
Resumé Marketing
- Quantifying your achievement
- Resumé design
- Identifying employers needs
- Creating your image to match your desired position or salary
- Prioritizing resumé content
Interviewing Skills
- Researching the employer
- Appropriate interview attire
- Preparation
- Negotiation of the job offer
Assertiveness and Confrontation Techniques
- Model for assertive response
- Giving and receiving criticism
- Handling anger effectively
- Gentle confrontation
- Reaching agreements
Problem-Solving
- Defining and isolating the problem
- Discovering new ways of examining problems
- Deciding on the best alternatives
- Gathering relevant information without nagging
- Minimizing barriers within your environment
|
Strong Interest Explorer Assessment
- Pinpointing career choices
- Career discovery
Gaining Respect in Your Position
- Professional attire
- Maintaining professionalism
- Making and maintaining that good first impression
- Going the extra mile
- Stellar job performance
Principles of Supervision
- Planning and scheduling
- Guiding and directing
- Delegating
- Training
- Motivating
- Appraising employee performance
- Dealing with conflict
Effective Meeting Management
- Meeting preparation and planning
- Facilitation skills
- Understanding parliamentary procedures:
|
|
