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Cage and Drop Operations for the Tribal Casino


 

Of all the casino areas, the cage faces the most challenges. It must deal with every department in the operation, all while maintaining its integrity as the guardian of the casino’s assets. Inefficient cage and drop procedures can potentially result in significant time and money losses.

Updated to include the 2012 changes to the regulations for governing class II MICS, this comprehensive, two-day class was designed to help you eliminate inaccuracies in your final counts. Discover the best ways to simplify your internal controls, standardize your training for efficiency and consistency and schedule for peak customer hours to the best of your ability. Don’t let outdated or poorly planned cage and drop procedures cost your organization time and money. Register for this class today!

T O P I C S   I N C L U D E
Cage-Related MICS and Regulations
  • How they impact your procedures
  • How MICS and regulations of other departments impact the cage
  • How to work within the boundaries of both
2012 Final Rule
  • Critical updates and changes to the regulations governing Class II MICS
Setting Up and Streamlining the Cage
  • Basic equipment needed
  • Writing procedures/processes
  • Standardizing all windows
  • Cage design needs
  • Tips on writing policies and procedures for the cage
Cashier Training
  • Consistency in all training
  • Training on the basics — cash handling, setup, etc.
  • Time and effort in, quality of cashier out
  • Variance policy
  • How to evaluate the training given
Regulation 31 Training
  • Handled externally or internally
  • Necessary regular training and testing
  • Mandatory cooperation between departments
  • Requirements for Regulation 31, including recent changes
  • Tips for Regulation 31 training
Scheduling
  • Examining current scheduling processes
  • Improved understanding of the function of the schedule
  • Increasing employee management
  • Establishing systems for payroll budget control
  • Number of windows — based on fixed window times, not fixed cashier times
  • Based on customer flow and required number of transactions per cashier
  • Other mitigating circumstances:
    • Ticket In/Ticket Out
    • Ticket Out only
    • Coin In/Ticket Out
    • Bill In/Coin Out
Internal Windows
  • Improved practices for internal windows
  • Interactions between departments
  • Increased understanding of filling Out federal reporting forms
  • How many? How specialized?
  • Required specialized training
  • Required procedures/processes
Vault/Main Bank — Exchange Bank
  • Usually a separate entity from both internal and external windows
  • Separate supervisor/training requirements
  • Requires written procedures/processes
Ticket Redemption Kiosks
  • Ticket redemption kiosk standards
  • Updated 2012 MICS – overview of changes
Paperwork/Procedures
  • Samples of different types of forms
  • Sample of window procedures
  • Sample of scheduling matrix
  • Samples of training materials
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