Cage and Drop Operations
for the Tribal Casino
Gaming
Of all the casino areas, the cage faces the most challenges.
It must deal with every department in the
operation, all while maintaining
its integrity as the
guardian of the casino’s assets.
Inefficient cage and
drop procedures can potentially
result in significant
time and money losses.
This comprehensive, two-day course was designed to help
you eliminate inaccuracies in your final counts. Discover
the best ways to simplify your internal controls, standardize
your training for efficiency and consistency and schedule
for peak customer hours to the best of your ability.
Don’t let outdated or poorly planned cage and drop procedures
cost your organization time and money. Register for
this class today!
Topics that will be covered include:
Cage-Related MICS and Regulations
- How they impact your procedures
- How MICS and regulations of other departments impact the cage
- How to work within the boundaries of both
Setting Up and Streamlining the Cage
- Basic equipment needed
- Writing procedures/processes
- Standardizing all windows
Cashier Training
- Consistency in all training
- Training on the basics — cash handling, setup, etc.
- Time and effort in, quality of cashier out
- Variance policy
Regulation 31 Training
- Handled externally or internally
- Necessary regular training and testing
- Mandatory cooperation between departments
Scheduling
- Number of windows — based on fixed window times, not fixed cashier times
- Based on customer flow and required number of transactions per cashier
- Other mitigating circumstances:
- Ticket In/Ticket Out
- Ticket Out only
- Coin In/Ticket Out
- Bill In/Coin Out
| Internal Windows
- How many? How specialized?
- Required specialized training
- Required procedures/processes
Vault/Main Bank — Exchange Bank
- Usually a separate entity from both internal and external windows
- Separate supervisor/training requirements
- Requires written procedures/processes
Paperwork/Procedures
- Samples of different types of forms
- Sample of window procedures
- Sample of scheduling matrix
- Samples of training materials
Table Game Drop Standards
- Who does the drops? How many?
- How often are drops done — based on requirements or need?
- Can table game and slot drops be counted in the same room?
Slot Drop Standards
- Slot drop team requirements
- Dropping whole floor or partial floor — based on requirements or need?
- Non-crossover between drop and count personnel — requirement
Count Room Standards
- Room requirements
- Personnel requirements
- Room access standards, both during a count and when count is not in session
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