Professional Excellence III for Tribal Secretaries
and
Administrative Professionals: Job Tools
| Date: |
September 25 - 27, 2013 |
| Location: |
Las Vegas, NV |
| Hotel: |
Tropicana Las Vegas (3801 Las Vegas Blvd S.) |
| |
For a room rate of $130, please call 1-800-634-4000 by August 21 and refer to code SFAL913. |
| Tuition: |
$795 |
 As an administrative professional, you need to have much more
than traditional “secretarial skills” to function in today’s office
environment. Practical tools and education to navigate through the
difficult situations that you face at work are essential. What’s more,
you need to keep a positive attitude while juggling multiple tasks.
In this popular class, we’ll provide you with the tools necessary to
organize yourself to realize your full potential. You’ll learn a commonsense
approach to time management, understand how to reduce stress
in the work environment, and go back to your job with the confidence
to communicate assertively. You’ll also walk away knowing how to
successfully manage projects, interact effectively with customers,
and work effectively as part of a team.
During this class, you’ll use group discussion and exercises to fully
immerse yourself in these topics, as well as learn ways to set new
standards and push the limits of your job. Our expert instructor will
take you through the basics of Microsoft® Excel and Outlook. You’ll
get an in-depth look at writing and editing documents in Microsoft®
Word and explore features that will help you create documents for
any task in a timely manner.
Return to work ready to face your daily challenges head-on with
confidence and ease. Get ready to take the next step in your career.
| T O P I C S I N C L U D E |
Managing Projects
- Professionally plan, organize, control
and complete projects
- Five-phase project management process
- Creating a professional game plan
- Setting long-term and short-term goals
Managing Yourself
- Time management:
- Identifying time wasters
- Getting organized
- Setting goals and priorities
- Managing multiple tasks
- Stress management:
- Stress indicators
- Effects of stress
- Diffusing stress
- Guidelines for problem solving
- Decision-making process
|
Maintaining Wellness
- Eating healthily on the job
- Exercising at work
Managing Relationships
- Cooperative communication skills:
- Verbal vs. non-verbal communication
- Communication barriers
- Breaking down defenses
- Mastering listening skills
- Assertiveness techniques
- Ensuring customer satisfaction
- Maintaining your cool with difficult people
- Giving clear and concise information
- General etiquette
- Working effectively as a team
- Addressing professional issues
| Enhanced Computer Skills and Techniques
- Using technology to manage and maximize your work and time
- Microsoft® Outlook:
- The basics
- Setting up meetings
- Sending e-mails
- Creating folders
- Setting up an address book
- Using out-of-office replies
- Microsoft® Excel:
- Why use Excel?
- Back to basics
- Imputing information
- Creating simple charts and graphs
- Microsoft® Word:
- Reviewing components
- Composing documents
- Editing documents
- Merging documents
- Using the available tools
- Microsoft® PowerPoint
DISC Classic Survey
*Topics subject to change. |
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