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Break the Good Enough Barrier:
Superior Customer Service



Date: October 23, 2018 (8:30 a.m. - 12:30 p.m.)
Location: Las Vegas, NV
Hotel: South Point Casino Resort (9777 Las Vegas Blvd South)
Tuition:   $250


Take it to the next level of customer service with this interactive session. We’ll show you how to use empathy, problem-solving, and verbal and non-verbal communication techniques to deliver excellent service to both internal and external customers.

  • Conduct a Positive Service Experience Assessment
  • Learn what you’re communicating subconsciously, without even realizing it
  • Strategies for turning problems into opportunities

  • Falmouth Institute is proud to be a sponsor of the Indian National Finals Rodeo Scholarship Fund. Congratulations to the recipients!

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