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Workplace Communication Skills for
Alaska Natives

Date: October 17, 2017
Location: Anchorage, AK
Hotel: Hilton Anchorage (500 W. 3rd Ave - 907-272-7411)
Tuition:   $350

Whether or not you recognize it, you’re constantly communicating, even without saying a word. This valuable training will help you become more aware of all the different channels of communication you’re using and how you can use them more deliberately and effectively at work and beyond. In this important class, you’ll learn crucial communication skills that every Native professional needs, from verbal and non-verbal communication techniques to active listening to assertive communication essentials, to tools for improving dynamics in a team environment.

Don’t miss this unique opportunity to enhance your professional communication skills—register today!

This class will be taught by Margaret Nelson. Ms. Nelson is Alaska Native and a life-long Alaskan now residing in Anchorage, AK. She currently owns her own company and is a licensed as a real estate salesperson in the state of Alaska. Previously she has served as a Senior Vice President of Business Development at two Alaska Native corporations--Calista Corporation and Upeagvik Inupiat Corporation. Ms. Nelson has 30 years of experience in corporation management, strengthening financial approaches, diversifying earned income opportunities and developing business strategies and commercial ventures.

Basics of Communication

  • How and why we communicate
  • What makes business communication different
  • Verbal and non-verbal communication techniques
  • Checklist for effectively communicating
  • Communication skills self-assessment

Active Listening

  • Listening for intent
  • Empathizing with the speaker
  • Summarizing and paraphrasing effectively
  • Deferring judgment
  • Using appropriate body language
  • Asking the right questions

Assertive Communication

  • Signs you might not be assertive enough
  • Tips and tools for overcoming communication anxiety
  • Saying "yes" to the person, "no" to the request
  • 7 simple and effective assertiveness techniques

Communicating in a Team Environment

  • Identifying different team player styles
  • Self-assessment
  • Tools for improving group dynamics
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