Professional Excellence I for Tribal Secretaries
and Administrative Assistants:
Building the Foundation

Date: October 20 - 22, 2014
Location: Las Vegas, NV
Hotel: Hampton Inn (4975 Dean Martin Drive)
  For a room rate of $90, please call (702) 948-8100 by September 28, 2014. To book a room online, please click here.
Tuition:   $814

The office environment keeps evolving, and so does your role as an administrative professional. The days when all you needed were traditional “secretarial skills” are over. Today, the challenges are greater and expectations are higher. Building the foundation for career excellence begins with you.

This interactive class will help you to define your career goals, identify and hone your natural talents and abilities, and gain the skills and perspectives you need to create a satisfying career. Our expert will help you refine your skills and enhance your professional development by gaining an understanding and appreciation of how individuals function at work and how this influences you as a member of the workforce. You’ll learn to identify and address stressors at work and how to supervise friends, relatives and former peers.

This class includes pre- and post-training self-assessments, group discussions, case studies, exercises and activities. Don’t miss this great opportunity! Return to work with a renewed sense of energy and commitment and tackle the challenges of your position with ease, confidence and effectiveness.

T O P I C S   I N C L U D E
Goal Setting
  • Defining your objectives with your supervisor
  • Setting goals that can be evaluated
  • Necessary tools and resources
  • Goals to advance your career
  • Setting deadlines
Internet Resources

Resumé Marketing
  • Quantifying your achievement
  • Resumé design
  • Identifying employers needs
  • Creating your image to match your desired position or salary
  • Prioritizing resumé content
Interviewing Skills
  • Researching the employer
  • Appropriate interview attire
  • Preparation
  • Negotiation of the job offer
Assertiveness and Confrontation Techniques
  • Model for assertive response
  • Giving and receiving criticism
  • Handling anger effectively
  • Gentle confrontation
  • Reaching agreements
  • Defining and isolating the problem
  • Discovering new ways of examining problems
  • Deciding on the best alternatives
  • Gathering relevant information without nagging
  • Minimizing barriers within your environment
Strong Interest Explorer Assessment
  • Pinpointing career choices
  • Career discovery
Gaining Respect in Your Position
  • Professional attire
  • Maintaining professionalism
  • Making and maintaining that good first impression
  • Going the extra mile
  • Stellar job performance
Principles of Supervision
  • Planning and scheduling
  • Guiding and directing
  • Delegating
  • Training
  • Motivating
  • Appraising employee performance
  • Dealing with conflict
Effective Meeting Management
  • Meeting preparation and planning
  • Facilitation skills
  • Understanding parliamentary procedures:
    • Robert’s Rules of Order

    *Topics subject to change.

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