The Fundamentals of Customer Service Excellence
A customer who has a good experience will tell three to five people on average. A customer who has a bad experience will tell eight to ten. Do you have what it takes to ensure your customers come away raving rather than ranting? This class will teach you what you need to know about the fundamentals of excellent customer service. Make sure to attend and learn the strategies to ensure that every customer is a repeat customer.
*DISCOUNT: Register for any 3 of the INFR sessions for $690 total; register for any 4 sessions for $840 total. Call 800-992-4489 for more information or to take advantage of the discount.
Falmouth Institute is pleased to be a scholarship sponsor of INFR 2015. Your participation in this class supports the achievements of Native students through the INFR scholarship program.
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