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Introduction to Case Management in Indian Country

Date: June 27 - 28, 2017
Location: Las Vegas, NV
Hotel: Hampton Inn Tropicana (4975 Dean Martin Dr)
  For a room rate of $102, please call 702-948-8130 by May 30, 2017. To book your room online, please click here.
Tuition:   $804


"“I would recommend this training to anyone in the field of case management. I know I will be better in my job performance because of this training." - Case Manager



Case managers act as a lifeline for those they serve. They help clients identify and navigate a wide variety of available services and resources, including opportunities that all too often prove overwhelmingly complicated for the non-expert. This specialized class has been designed to provide you with the skills and information needed to help you help your clients in Indian Country. Through this unique training, professionals can learn the steps of the case management process and understand the myriad roles case managers play in Tribal communities and communities with significant American Indian or Alaska Native populations.

This is a must-take class for not only for social workers, TANF case managers, and ICWA case managers, but for case managers in nursing centers, community mental health facilities, and criminal justice centers looking to develop the vital skills needed to assist the clients whom they serve. If you’re a case manager working in Indian Country, this training is for you.

T O P I C S   I N C L U D E

The Evolution of Case Management Practice

  • What Is Case Management?
  • Managed care vs. case management
  • Who does case management and in what settings?
  • Where does case management training occur?
  • Case management client populations

Overview of Case Management Practice

  • Systems theory
  • Case management functions
  • Case management models
  • Case management tasks
  • Confidentiality issues
  • The process of case management
  • Steps in the case management process

The Roles of a Case Manager

  • Direct personal support
  • Crisis intervention
  • Short-term treatment interventions
  • Broker-facilitator
  • Enabler/teacher/mediator
  • Advocate
  • Service coordinator
  • The tracking/follow-up role

An Example of Case Management

  • Defining the problem
  • Determining the severity of the problem
  • Developing hypotheses Concerning why the problem is occurring
  • Establishing goals
  • Developing and implementing a service intervention plan
  • Evaluation
  • Termination
  • Follow-up

Interpersonal, Connecting, and Information-Gathering Skills

  • First impressions and diversity issues
  • Basic interviewing skills
  • Attending to personal issues and commonalities
  • Active listening - restating and reframing
  • Focusing and furthering
  • Summarizing
  • Empathy, praise and support
  • Setting boundaries

Specialized Practice Skills

  • Determining eligibility
  • Assessment - The Psycho-Social
  • Methods of problem identification
  • Establishing problem severity
  • Hypothesis development
  • Goal setting

Additional Components of Case Management

  • Intervention and evaluation
  • Contracting
  • Negotiation
  • Record keeping
  • Evaluation of case management practice

Case Management and Cultural Competency

  • What is cultural competency?
  • Why is it important?
  • Components of cultural competency
  • Developing cultural competency skills
  • Addressing cultural issues in case plans

*Topics subject to change.

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