Professional Excellence I
for Tribal Secretaries
and Administrative Assistants:
Building the Foundation
| Date: |
June 26 - 28, 2013 |
| Location: |
Las Vegas, NV |
| Hotel: |
Embassy Suites Las Vegas (4315 Swenson Street) |
| |
For a group rate of $119, call 702-795-2800 by June 10th and refer to Falmouth Institute. |
| Tuition: |
$789 |
 The office environment keeps evolving, and so does your role as an
administrative professional. The days when all you needed were
traditional “secretarial skills” are over. Today, the challenges are
greater and expectations are higher. Building
the foundation for career excellence begins
with you.
This interactive class will help you to define your
career goals, identify and hone your
natural talents and abilities, and gain the skills and perspectives you need to create a satisfying career. Our expert instructor will help you refine your skills and enhance your professional development by gaining an understanding
and appreciation of how individuals function at work and how this
influences you as a member of the workforce. You’ll learn to identify
and address stressors at work and how to supervise
friends, relatives and former peers.
This three-day class includes pre- and
post-training self-assessments, group
discussions, case studies, exercises and activities.
Don’t miss this great opportunity! Return
to work with a renewed sense of energy
and commitment and tackle the challenges of
your position with ease, confidence and effectiveness.
| T O P I C S I N C L U D E |
Goal Setting
- Defining your objectives with your supervisor
- Setting goals that can be evaluated
- Necessary tools and resources
- Goals to advance your career
- Setting deadlines
Internet Resources
Resumé Marketing
- Quantifying your achievement
- Resumé design
- Identifying employers needs
- Creating your image to match your desired position or salary
- Prioritizing resumé content
Interviewing Skills
- Researching the employer
- Appropriate interview attire
- Preparation
- Negotiation of the job offer
|
Assertiveness and Confrontation Techniques
- Model for assertive response
- Giving and receiving criticism
- Handling anger effectively
- Gentle confrontation
- Reaching agreements
Problem-Solving
- Defining and isolating the problem
- Discovering new ways of examining problems
- Deciding on the best alternatives
- Gathering relevant information without nagging
- Minimizing barriers within your environment
Strong Interest Explorer Assessment
- Pinpointing career choices
- Career discovery
| Gaining Respect in Your Position
- Professional attire
- Maintaining professionalism
- Making and maintaining that good first impression
- Going the extra mile
- Stellar job performance
Principles of Supervision
- Planning and scheduling
- Guiding and directing
- Delegating
- Training
- Motivating
- Appraising employee performance
- Dealing with conflict
Effective Meeting Management
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