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Management Skills for New Supervisors
within Tribal Organizations


Date: July 27 - 28, 2017
Location: Las Vegas, NV
Hotel: Tropicana Las Vegas (3801 Las Vegas Blvd. South)
  For a room rate of $95, please make your reservation by June 28, 2017 by clicking here.
Tuition:   $795


This class can be counted toward the maintenance of your Indian Country Human Resource Certification. Click here or
call 1-800-992-4489 for details.


Transitioning from a managed employee to management can be a difficult process. You'll be responsible for both your work and the work of others. You know that you’ll need to develop important managerial skills like delegation, motivation, conflict management, and constructive criticism, but do you know how to go about doing it? This valuable training will give you practical strategies for successfully stepping into your new role. From building rapport to recognizing and dealing with problems, you’ll learn techniques for gaining the respect of your employees while avoiding the pitfalls that sideswipe many new supervisors.

If you are a newly appointed manager or are interested in making the transition to management, this class will help you master basic management skills and smoothly transition to the next level.

T O P I C S   I N C L U D E
Challenges of the Transition
  • Defining your new role
  • Understanding your new responsibilities
  • Identifying the differences of being part of management
  • Building relationships with each person in your department
Practices of Great Management
  • Adopting a positive and productive attitude
  • Understanding what you and your employees have in common
  • Establishing a sense of direction
  • Achieving personal excellence
Communication Skills that Make a Difference
  • Listening at a deeper level
  • Asking questions that strengthen your connections and get useful responses
  • Using different kinds of feedback
  • Giving constructive criticism
  • Tools to minimize and resolve conflict
The Art of Delegation
  • What and what not to delegate
  • Determining individual strengths and building on natural talent
  • Delegating effectively
  • Allowing employees to take risks
  • Avoiding delegation traps
  • Fostering commitment
  • Collaborating
  • Establishing a common understanding of success
Supervising Friends and Relatives
  • Positive and negative aspects
  • Transitioning from "friend" to boss
  • Questions to ask before hiring a personal connection
  • Defining roles and communicating expectations
  • Setting and maintaining personal boundaries
  • Involving HR in salary and benefit decisions
  • Giving performance reviews
  • Preserving your credibility and reputation
  • Avoiding gossip and drama
  • How to say "No" to friends and family
Motivation
  • Setting realistic goals for yourself, your company, department and employees
  • Empowering people for high performance and a positive work environment
  • Creating momentum and flexibility in your team
  • Conducting meaningful performance reviews
  • Making meetings productive
Controlling Conflict in the Workplace
  • Recognizing and identifying the nature of conflicts
  • Perpetuating problem solving attitudes
  • Identifying and discouraging enemies from harming your department
  • Developing strategies for dealing with conflict
  • Defining and handling harassment

*Topics subject to change.

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