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Professional Excellence III:
Job Tools for Tribal Secretaries and Administrative Assistants
Human Resources


December 14-16, 2009
Las Vegas, NV   |   Las Vegas Hilton
A limited amount of rooms have been reserved at a discounted rate for Falmouth attendees. For a rate of $59 per night, please call 1-800-635-7711 by November 21 and mention Falmouth Institute.
$770

This class is part of the 2009 Indian Country Training Summit & Expo.

As an administrative professional, you need to have much more than traditional “secretarial skills" to function in today’s office environment. Practical tools and education to navigate through the difficult situations that you face at work are essential. What’s more, you need to keep a positive attitude while juggling multiple tasks.

In this newly revised version of the popular class, we’ll provide you with the tools necessary to get through a typical day at the office. You'll learn a common sense approach to getting yourself out of the house and maintaining a healthy lifestyle. Become comfortable with managing office politics, interacting with customers, organizing yourself and working effectively as a team.

During this class, you’ll use group discussions and exercises to fully immerse yourself in these topics, as well as learn ways to set new standards and push the limits of your job. Our expert instructor will take you through the basics of Microsoft ® Excel and Outlook. You’ll get an in-depth look at writing and editing documents in Microsoft® Word and explore features that will help you create documents for any task in a timely manner.

Return to work ready to face your daily challenges head-on with confidence and ease. Get ready to take the next step in your career!

Please click here to view the brochure.

Topics that will be covered include:

Managing Projects
  • Professionally plan, organize, control and complete projects
  • Five-phase project management process
  • Creating a professional game plan
  • Setting long term and short term goals
 Managing Yourself
  • Time management:
    • Identifying time wasters
    • Getting organized
    • Setting goals and priorities
    • Managing multiple tasks
  • Stress management:
    • Stress indicators
    • Effects of stress
    • Diffusing stress
  • Guidelines for problem solving
  • Decision-making process
 Maintaining Wellness
  • Eating healthily on the job:
    • Lunch
    • Snacks
  • Exercising at work
 Managing Relationships
  • Cooperative communication skills:
    • Verbal vs. non-verbal communication
    • Communication barriers
    • Breaking down defenses
    • Mastering listening skills
  • Assertiveness techniques
  • Ensuring customer satisfaction
    • Maintaining your cool with difficult people
    • Giving clear and concise information
    • General etiquette
  • Working effectively as a team
  • Addressing professional issues
Enhanced Computer Skills and Techniques
  • Using technology to manage and maximize your work and time
  • Microsoft® Outlook:
    • The basics
    • Setting up meetings
    • Sending e-mails
    • Creating folders
    • Setting up an address book
    • Using out-of-office replies
  • Microsoft® Excel:
    • Why use Excel?
    • Back to basics
    • Imputing information
    • Creating simple charts and graphs
  • Microsoft® Word:
    • Reviewing components
    • Composing documents
    • Editing documents
    • Using the available tools
  • Microsoft® PowerPoint
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Register Now
Click here to find out how you can bring this Falmouth Institute seminar to your location!