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The Tribal Administrative Professional as
Office Manager


Date: August 17 - 18, 2017
Location: Las Vegas, NV
Hotel: Embassy Suites Las Vegas (4315 Swenson St.)
  For a room rate of $119, please call (702) 795-2800 by July 21, 2017and mention you’re with the Falmouth Institute.
Tuition:   $804

You may not have the title, but are you essentially the office manager? Or would you like to be? Whether you’ve found yourself in charge of running your tribal office, or are looking for your next career move, this is the class for you! We’ll take a look at the roles and responsibilities of a tribal office manager, then provide you with tools for thriving in that position.

You’ll learn valuable tips and tricks on implementing office policies and procedures, budgeting and accounting essentials, handling confidential records, working with multiple supervisors and delegating tasks to those you supervise. We’ll also provide you with important information on travel and procurement regulations, and discuss strategies for how to ensure employees are aware of compliance issues and are following company policies. We’ll show you how to use flow charting and problem-solving techniques to design office systems that work for you and your team and you’ll be invited (not required) to participate in a group problem-solving session where participants brainstorm solutions for some of the most pressing challenges tribal office managers face. Make sure you’re keeping the office organized and running smoothly—register today!

Perfect for tribal administrative professionals and new or aspiring office managers.

T O P I C S   I N C L U D E
Roles and Responsibilities of the Tribal Office Manager
  • Typical duties
  • Skills required
  • Sample job descriptions
Setting Your Professional Development Goals
  • Setting your career goal
  • Identifying your current skills
  • Identifying the skills you need
  • Making a plan to fill the gap
  • Identifying resources available to you
  • How to request a promotion
Flow Charting to Improve Office Processes
  • When and how flowcharts are useful
  • How to design a flow chart
  • Sample flow chart
  • Practice creating a flow chart
Implementing Office Policies and Procedures
  • Designing policies
  • Ensuring policies are followed
  • Overseeing office safety:
    • Sample Health and Safety Program Policy
    • Sample Workplace Safety Assessment Form
    • 10 ways to communicate safety standards to staff
    • Sample training materials
  • Sample policies and procedures:
    • Purchasing
    • Dress code
    • Gossip
    • Records management
    • Travel
Budgeting and Bookkeeping Essentials
  • Basic terms you should know
  • Financial documents to be aware of
  • Working with cuff accounts
  • Overview of the budgeting process
  • Monitoring spending
  • Putting together a sample budget
  • Managing Records
    • Understanding records retention requirements
    • Safeguarding important files
    • Confidentiality issues
    • Handling employee files
    • Creating secure office spaces
    Delegating Work
    • Selecting the appropriate delegate
    • Granting sufficient authority
    • Setting clear and specific goals
    • Providing appropriate resources
    • Assessing the performance and providing feedback
    • Giving recognition
    • Maintaining responsibility for outcomes
    Problem-Solving
    • Defining the problem
    • Analyzing the situation
    • Determining workable solutions and selecting the best one
    • Developing and implementing an action plan
    • Following up
    Working with Multiple Bosses
    • Tips and tricks for balancing work
    • Time management essentials
    • Setting appropriate limits
    • Dealing with a "problem boss"

    *Topics subject to change.

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