Tuesday, December 12 (8:30 a.m.-9:15 a.m.)
In this energizing opening session, you'll get a chance to connect with fellow conference attendees from across Indian Country and participate in facilitated activities that will help prepare you for three days of fun and fulfilling learning.
Building Trust, Credibility and Respect as a Supervisor
Tuesday, December 12 (9:15 a.m.-10:30 a.m.)
Be the boss you always wanted by building mutual trust, credibility and respect with your staff. Come to this session ready to learn simple ways you can create a positive, productive relationship with your employees.
- Warning signs your employees don't trust you
- 4 cornerstones of credibility
- How to rebuild trust after it's been lost
Managing Tribal Members
Tuesday, December 12 (10:45 am.-12:00 p.m.)
Having successful tribal member employees working at all levels of a tribal government or organization is vital to the preservation of tribal culture and government. That means an important part of your job is helping tribal member employees succeed. In this general session, we'll explore some of the unique opportunities and challenges that come with managing members of the tribe, and help you develop strategies for helping tribal member employees be the best they can be.
- Setting goals with employees and coaching them to success
- Establishing leader-in-training programs
- How to use progressive discipline, when necessary
How to Supervise High, Middle and Low Performers
Wednesday, December 13 (8:30 a.m.-9:15 a.m.)
Do you manage all of your employees in the same way? You shouldn't! High, middle and low performers have different needs. A good supervisor or manager meets an employee at the level they're at and then helps them progress - whether it's helping them become better at their current job or taking their next career step. We'll share with you some of the characteristics of high, middle and low performers and provide you with tools for helping them reach the next level.
- What if you're worried a high performer is showing you up?
- How to motivate workers who are content to be in the middle
- When should you let a low performer go?
Tackling Bullying, Harassment and Gossip in the Workplace
Wednesday, December 13 (9:15 a.m.-10:30 a.m.)
According to a recent national survey, 27% of workers have direct experience with current or past abusive behavior at work. We'll discuss the reasons bullying can be so hard to handle, why bullying and gossip can be especially problematic in the tribal work environment and what you can do to proactively establish a no-bullying atmosphere.
- When is it bullying and when is it just conflict?
- When should you involve HR?
- How to tell if you are engaging in bullying behavior yourself
Manager's Guide to Internal Controls
Wednesday, December 13 (10:45 a.m.-12:00 p.m.)
In this fascinating session, we'll discuss some of the ways managers can use internal controls to detect and prevent theft, embezzlement, waste and abuse in their departments, while reasonably ensuring compliance with tribal and federal laws, regulations and program compliance requirements. What you learn in this session could help you safeguard thousands of dollars in valuable tribal assets, including federal funding for your program.
- How to perform a risk assessment
- Simple checks and balances all managers should put in place
- Making sure your program or department is audit-ready
Interviewing Skills for the Tribal Manager
Thursday, December 14 (8:30 a.m.-9:15 a.m.)
A job candidate may look good on paper, but how can you be sure they're as good as they seem? By using behavioral interviewing techniques, you can help increase your hiring success rate. In this fast-paced interactive session, you'll learn what behavioral interviewing is, how to come up with good interview questions, and what to look for in interviewees' responses.
- Special tips for interviewing tribal - or Indian preference candidates
- Body language cues to watch for
- Practicing the interview
Setting Fair and Clear Expectations with Employees
Thursday, December 14 (9:15 a.m.-10:30 a.m.)
What seems like common sense to you may feel like mind reading to your employees. By working with employees to set fair and clear performance expectations, you remove frustration - for them and for you. In this interactive session, we'll look at strategies for setting expectations collaboratively, discuss how assumptions get in the way of effective communication, and go through a realistic scenario for setting performance expectations. You'll also get a chance to participate in a fun activity that will help you learn how to set clear expectations.
- 5 guiding principles for effective performance management
- Important dos and don'ts for setting expectations
- How to follow up when an employee misses the mark
Stop Fixing, Start Coaching
Thursday, December 14 (10:45 a.m.-12:00 p.m.)
If you want the job done right, you have to do it yourself, right? Wrong! A skilled manager coaches his or her employees to success. Learn how to use simple but effective coaching tools to empower and develop employees, and ultimately free up time for you to focus on higher level work.
- 3 signs you need to fix less and coach more
- Qualities and behaviors of successful coaches
- How to approach a coaching session
Topics subject to change.